Key Features

  • End-to-end QoS KPIs across all access types, services & networks
  • Measure any service, in any network using any access technology
  • Customer-focused measurements
  • Fully Integrated hardware and software solution
  • Infrastructure & Vendor independent
  • Used by the world's leading operators

KPIs - Driving end-to-end network performance

A framework of network-based KPIs is critical for ensuring end-to-end Quality of Service. Operators continue to offers a growing list of services including Data, Voice and IPTV across a hybrid access network with many devices, protocols and access types. Each network component produces performance data locally and has no indication of end-to-end quality or the impact on subscriber experience. This makes it difficult to manage end-to-end QoS for any specific service.

ISP-I - complete end-to-end visibility
Epitiro's ISP-I platform is recognised as the world's leading network monitoring platform providing real-time, detailed performance metrics across all network segments.The ISP-I platform automatically reports aggregates all metrics into KPI/KQI values across all service areas to allow instant detection of performance degradation of any network element or application. The solution is invaluable for helping network managers to understand end-to-end QoS from the CPE, access network, DSLAM, MSAN or BTS, VPs, B-RAS or GGSN right into the core network and beyond to the carrier networks.

Real-time Network Visibility & Capacity Management
Pre-configured thresholds for network level objectives are supplied and adjusted to match service provider specific thresholds. These objectives define KPIs and KQIs chosen to match the the performance of predicted traffic loads across all triple-play services including VoIP, Video and Data services.

Competitor visibility and Benchmarking
ISP-I offers the same levels of insight into your competitor networks as it does of your own services. As an example should you share wholesale services or other infrastructure (Email, VoIP, etc..) with competing ISPs you could request insight into wholesale service outages or any time-of-day or day-of-week variations evident and ensure a level playing field across all wholesale customers. The ISP-I real-time ranking engine will also provide you with valuable independent benchmarking data for use in Marketing campaigns and internal scorecards.

Trend Analysis – monitoring investment and improvement
Understanding service delivery and evolution over time allows Operators to pro actively manage service optimisation. ISP-I's reporting provides trend-based views across all metrics collected, both your services and your competitors, to provide reports for every tier of management, from executive/CxO summary down to detailed views of service and network performance.




Fig 1. Sample ISP-I KPI views


Summary
With many systems in the network, it is becoming more difficult for to manage performance data from individual systems to get an end-to-end view of QoS and Customer experience. The ISP-I platform provides an end-to-end KPI monitoring system that generates inputs from the Customer perspective. By adopting the platform Operators can leverage the information throughout their business to achieve short-term and long-term business goals.