Epitiro - The Broadband Communications Authority

The Epitiro concept is focused on enabling ISPs, Mobile Operators and Government Regulators to clearly and cost-effectively understand Broadband service delivery from the customer perspective. Our unique offerings combine leading-edge technologies, Competitive Research and consulting services specifically designed to provide a comprehensive, real-time understanding of service quality levels as delivered to the marketplace.

Company History
As a truly global business, with offices on every continent and technology running in over 170 countries, we are the authority on broadband communications. We are a profitable, privately-owned company funded by the management team, with a very strong customer base as a reference and globally recognized as the world's leading authority on Broadband communications.

Adding value to your service portfolio - Outside Insight
Our managed services portfolio is crucial to network operators, service providers, Government Regulators and Industry Bodies around the world for a number of key reasons:

  • Helps Optimize network performance with the customer as the focus for this
  • Delivers Service Assurance and Service Management Performance data
  • Helps establish and monitor Key Performance Indicators (KPI’s) for IP service delivery
  • Increases Customer Satisfaction by understanding actual customer experience and capturing diagnostic data from the end users environment and so contributes to reducing churn
  • Increase ARPU by providing real-time Broadband performance data to service agents at the point of sale
  • Allow Product/Service differentiation
  • Provides a methodology to compare peer group performance across the geography of a country and contribute to National development and Growth Targets for delivery of broadband services across the consumer population

We offer a broad suite of Data & VoIP Customer Experience Management (CEM) & Service Quality Management (SQM) solutions that can be seamlessly integrated into any current or future access environment including:- Dial-up, Cable, XDSL, 2G and 3G Wireless, Femtocell and WiMAX

Industry Associations

femtoforum
The Femto Forum is open to mobile operators, telecoms hardware & software vendors and developers and industry bodies that want to contribute to the global deployment of femtocell technologies. The Forum directs technical activities aimed at achieving high levels of product interoperability, provides information on the benefits and capabilities of femtocell technologies and deployment, and highlights innovation.